How can we help you?
Find answers to common questions, get help with your account, or learn how to make the most of Ekesquare.
Support
Center
We're here to help you every step of the way
Orders & Shipping
Track orders, shipping info, returns and refunds
Account Management
Profile settings, password reset, account security, delete account
Safety & Security
Secure shopping, fraud protection, privacy
Getting Started
New to Ekesquare?
Welcome! Here's everything you need to know to get started with your shopping journey on our platform.
For Sellers
Ready to start selling? Join thousands of successful merchants on our platform and grow your business.
- • Easy store setup
- • Marketing tools included
- • Analytics and insights
- • Dedicated seller support
Frequently Asked Questions
Account &
Orders
How do I track my order?
Go to "My Orders" in your account to view tracking information.
Can I cancel my order?
Orders can be cancelled within 1 hour of placement if not yet processed.
How do I return an item?
Visit our returns page or contact support for return instructions.
How do I delete my account?
Go to the account page, (click on the profile icon on the header and see the link to the account page), then look for the text, delete account
Payment &
Delivery
What payment methods do you accept?
We accept all major credit cards, bank transfers, and mobile payments.
How long does delivery take?
Standard delivery is 2-5 business days, express delivery 1-2 days.
Do you deliver in Lagos?
Yes, we deliver to all major cities and towns across the state.
Still need help?
Our support team is available 24/7 to assist you with any questions or concerns you may have.
Chat with us on WhatsApp
Get instant support from our friendly team. We typically respond within minutes.
Start WhatsApp ChatResponse Time
Usually within 5 minutes
Available
24/7 Support
Languages
English & Local languages